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FSP Health and Fitness FAQ's

General Website Queries and Security Settings 


What forms of payment do you accept?

We accept credit card, direct debit and electronic transfer (EFT).

Can I pay by bank transfer via the internet?

Yes, we currently offer clients the option to pay by Secure Instant Deposit (SID). SID is a web-based payment service that allows customers to pay an online merchant directly from their bank account via their Internet banking facility (electronic transfer). 

SID uses the most advanced security features available on the Internet and although SID invokes your Internet Banking service, it does not access or store your Internet Banking identifier or password. Your session occurs directly between your PC and your bank in the same way as if you had logged into your bank's Internet Banking system separately from any SID transaction.

SID just automates the process of filling in all of the payment details for you.

For more information on SID click here.

Is it safe to pay for products online?

Yes. Your card payment is processed via secure, fully encrypted server. The transaction process complies to the strict security measures required by card companies. Please note that FSPhealth.co.za does not record or store your credit card information.

Is it safe to send my credit card/payment information over the internet on this site?

Yes it is safe to send your credit card/payment information over the internet on this site. The FSP website is secured by Thawte. All transactions are conducted using secure socket layer technology (SSL) and therefore you can transact safely and securely on this website.

I can’t find my suburb in the address page in the order process

Please check to see if you have spelt the suburb correctly as the official spelling may differ. All postal codes and suburbs are taken directly from the South African Post Office.

Where do I sign-up for an e-letter?

Type your email address in the box on top right-hand side of this website - or on this page.

I can’t download my newsletter because it is in PDF format – what must I do?

Go to http://get.adobe.com/uk/reader/ and download Adobe reader.

Where can I see all the products available?

In the bottom navigation bar there is a link called ‘Our Products’. On that page all products are listed and divided by category. Or you can click here to view our online product catalogue.

I don’t have an email address can I place an order?

No you cannot place and order online without an email address, please set up a free email with Gmail, Yahoo or Hotmail. Or contact Customer Services to place an order over the phone.

General Product Queries 


What is your return policy?

Most of our products have a money-back guarantee period ranging between 7 days and 60 days, depending on the product. If you cancel and return the product to us during the money-back, we will refund your purchase. No quibbles.

Can I cancel my Natural Health Dossier subscription at any time after the trial period?

Yes, and if you have paid an annual subscription you are entitled to a pro-rata refund for all the un-published issues.

Do you ship to the rest of Africa?

FSP only couriers within South Africa. Orders for digital products and subscriptions can be fulfilled internationally.

What are newsletters?

These are 8 to 12 page information booklets containing expert information by Dr Craige Golding! They contain no third party advertising.

Are your newsletters subscriptions only?

Yes, you cannot purchase copies of our publications on the newsstand.

General Health Queries

Does FSP Health give medical advice?

We cannot offer personal medical advice but Dr Golding does address reader queries in Natural Health Dossier and Health Bytes. So you can send your editorial queries in to Antoinette@fsp.co.za 

Does FSP Health have Doctors that I can speak to?

No, but you can phone the The South African Society of Integrated Medicine or any other Health organisation and get a list of Medical Doctors that practise natural or integrative medicine in your area. These organisations are not aligned with Fleet Street Publications in any way.

Can I come to your office to buy the books/supplements?

No, we are not a retailer and therefore do not keep stock in the office. We will courier your purchase to you.

Where do I return my books/products to if I don’t feel they’re right for me?

All our books/products that we deliver come with a return address which you can use to send it back to us.

Health Publication Queries


What is Natural Health Dossier

Natural Health Dossier is a monthly newsletter by Dr Craige Golding, which focuses on effective natural health treatments and remedies for a wide range of ailments.

What is included in my Natural Health Dossier subscription?

There are over 20 e-books and reports available in our Member's section which you can access when you subscribe to Natural Health Dossier.

What is the cost of the subscription?

The cost of this complete service is R70.83 per month, or R850 per year.

Is there a review period?

There is a 30-day money-back guarantee, in which you can cancel your subscription and receive a refund, if you feel Natural Health Dossier is not for you.

Can I cancel my subscription at any time after the trial period?

Yes, and if you have paid an annual subscription you are entitled to a pro-rata refund for all the un-mailed issues.

Who is Dr Golding? 

Dr Craige Golding earned his medical degree from Pretoria University (cum laude) over 20 years ago. He received his Masters in Medical Science from the University of South Florida (magna cum laude) and is the only board certified member of the American Board of Anti-Ageing and Regenerative Medicine in Africa.
 
Dr Golding doesn’t believe managing disease is enough. All his years of study and practice have proven that to combat disease, it’s important to stop focusing on the symptoms and treat the underlying cause instead. This holistic approach includes the prevention, early detection and reversal of chronic diseases. It truly is the medicine of the new millennium, which advocates that people  take back control of their health with effective treatments and practical guidance. It’s this approach Dr Golding uses in his practice as well as when he presents to his peers at the South African Academy of Integrative Medicine.  
 
He regularly shares his powerful protocols and breakthroughs in the monthly publication, Dr Golding’s Natural Health Dossier. To learn more about this highly-acclaimed publication, click here. Dr Golding has also developed a number of formulas available through FSP Nutritionals, including Ultimate Prostate Defence Plus, Ultimate JointFlex Plus, Argi-Vive Plus and others…
 
These are some of Dr Golding’s esteemed qualifications:  
MBChB                                                                                                                      1993
FCP (SA): Specialist Physician                                                                                 1999
MS USF: Masters in Medical Sciences, Metabolic and Nutritional Medicine             2010
ABAARM: Board certified anti-ageing physician                                                        2007
FAARFM: Advanced fellowship in Functional and Regenerative Medicine                2008
FICT: Fellowship in Integrative Cancer Therapies                                                      2010
NUGO: Full Certification – Nutrigenomics                                                                  2011
 

Who can I contact if I am having difficulty finding a product mentioned in Natural Health Dossier

Health Works is one of South Africa’s largest suppliers of natural supplements and herbal preparations. Contact Kim or Linda on (011) 325 5169.

How do I get hold of Dr Golding?

You can contact Dr Golding at his Johannesburg practice at 011 718 3004, or at this address: Building B, 65 Central St, Houghton Estate. 

Health Free E-letter Services


What’s Health Bytes?

Health Bytes is a free e-letter via email, focusing on natural and safer alternatives to prescription drugs as well as the latest health tips to make you and your family healthier. Stay up to date by receiving useful and actionable up-to-date news and information... Completely free of charge.

Who writes for the Health Bytes?

Antoinette Pombo is the Managing Editor of Health Bytes and our Natural Health Dossier publication. Tapping into her expert connections, she is able to bring startling health discoveries to your inbox every day. Antoinette is dedicated to helping you keep yourself and your family healthy by the safest and most effective means possible.

How do I sign up for Health Bytes?

All you have to do to sign up to this practical, no-nonsense free service is to click on this link and type your email address.  

Why should I sign up to Health Bytes?

You have nothing to lose! If you are ready to take the next step in your journey to a healthier you, then it is time for you to sign up to Health Bytes. Break into a world of extraordinary health remedies and breakthroughs today! Signing up to Health Bytes will not only open the door to a world the alternative world of medicine but will also leave you feeling, and looking, younger!




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