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FSP Health FAQ's

General Queries

General Website Queries and Security Settings

General Product Queries

General Health Queries

Health Free E-letter Services

Health Bytes

    

General Website Queries and Security Settings 

What forms of payment do you accept?

We accept credit card, direct debit and electronic transfer (EFT).

Can I pay by bank transfer via the internet?

Yes, we currently offer clients the option to pay by Secure Instant Deposit (SID). SID is a web-based payment service that allows customers to pay an online merchant directly from their bank account via their Internet banking facility (electronic transfer). 

SID uses the most advanced security features available on the Internet and although SID invokes your Internet Banking service, it does not access or store your Internet Banking identifier or password. Your session occurs directly between your PC and your bank in the same way as if you had logged into your bank's Internet Banking system separately from any SID transaction.

SID just automates the process of filling in all of the payment details for you.

For more information on SID click here.

Is it safe to pay for products online?

Yes. Your card payment is processed via secure, fully encrypted server. The transaction process complies to the strict security measures required by card companies. Please note that FSPhealth.co.za does not record or store your credit card information.

Is it safe to send my credit card/payment information over the internet on this site?

Yes it is safe to send your credit card/payment information over the internet on this site. The FSP website is secured by Thawte. All transactions are conducted using secure socket layer technology (SSL) and therefore you can transact safely and securely on this website.

I can’t find my suburb in the address page in the order process

Please check to see if you have spelt the suburb correctly as the official spelling may differ. All postal codes and suburbs are taken directly from the South African Post Office.

To double check the spelling you can visit http://www.sapo.co.za/CustomerSupport.aspx?ID=5 . Or try searching by postal code.

Where do I sign-up for an e-letter?

If you want to subscribe to a specific e-letter the relevant sign-up banners will be on the left hand bar of the website as well as within the e-letter article copy. 

I can’t download my newsletter because it is in PDF format – what must I do?

Go to http://get.adobe.com/uk/reader/ and download Adobe reader.

Where can I see all the products available?

In the bottom navigation bar there is a link called ‘Our Products’. On that page all products are listed and divided by category. Or you can click here to view our online product catalogue.

I don’t have an email address can I place an order?

No you cannot place and order online without an email address, please set up a free email with Gmail, Yahoo or Hotmail. Or contact Customer Services to place an order over the phone.

General Product Queries 

What is your return policy?

Most of our products have a money-back guarantee period ranging between 7 days and 1 month, depending on the product. If you cancel and return the product to us during the money-back, we will refund your purchase. No quibbles.

How does the trial offer work?

This depends on the product you order but generally you have 30 days in which to decide whether the product is for you. If after the 30 day trial you decide to keep the product, simply pay the invoice sent to you. If you decide to cancel during this period, simply return the product within 30 days. ? we don’t work like this – our is payment upfront?

Can I cancel my subscription at any time after the trial period?

Yes, and if you have paid an annual subscription you are entitled to a pro rata refund for all the un-mailed issues.

Do you ship to the rest of Africa?

FSP delivers to all countries within Africa. However there is a courier cost that needs to be covered by the customer. If you would like to order outside of South Africa – within Africa please contact our customer services department for further details. We don’t accept orders from outside of South Africa.

What are newsletters?

These are 8 to 12 page information booklets containing expert information by Dr Wright! They contain no third party advertising.

Are your newsletters subscriptions only?

Yes, you cannot purchase copies of our publications on the newsstand.

General Health Queries

Does FSP Health give medical advice?

We cannot offer personal medical advice but Dr Wright does address reader queries in Nutrition & Healing and Health Bytes. So you can send your queries in to Antoinette@fsp.co.za 

Does FSP Health have Doctors that I can speak to?

No, but you can phone the The South African Society of Integrated Medicine or any other Health organisation and get a list of Medical Doctors that practise natural medicine in your area. These organisations are not aligned with Fleet Street Publications in any way.

Can I come to your office to buy the books/supplements?

Yes, but we are not a retailer and therefore do not keep stock on hand. You can contact our customer services to arrange the collection of a specific book/supplement.

Where do I return my books/products to if I don’t feel they’re right for me?

All our books/products that we deliver come with a return address which you can use to send it back to us.

Health Publication Queries

What is Nutrition & Healing? 

Nutrition and Healing is a monthly newsletter by Dr Jonathan Wright, which focuses on effective natural health treatments and remedies for a wide range of ailments.

What is included in my Nutrition and Healing package?

TWO FREE Reports:

FREE REPORT #1: Dr Wright’s 82 Secrets for Treating the “Incurable” - Complete remedies and instructions for treating some of life’s “Incurable” diseases.

FREE SPECIAL REPORT #2: The Wonder Mineral - Minerals that help tackle everything from heart disease to toenail fungus!

PLUS

Access to our Members-Only Website - Exclusive access to the FSPHealth.co.za membership website where you can find all past issues and bonus reports.

A FREE Subscription to our daily Health Bytes e-letter: Bringing you the latest health breakthroughs, developments and research findings as they happen…

What is the cost of the subscription?

The cost of this complete service is R57 per month.

Is there a review period?

There is a 30-day money-back guarantee, in which you can cancel your subscription and receive a refund, if you feel Nutrition and Healing is not for you.

Can I cancel my subscription at any time after the trial period?

Yes, and if you have paid an annual subscription you are entitled to a pro rata refund for all the un-mailed issues.

Who is Dr Wright? 

A graduate of Harvard University and the University of Michigan Medical School (1969), Dr. Jonathan V. Wright has been practising natural and nutritional medicine at the Tahoma Clinic in Kent, Washington, since 1973. Based on enormous volumes of library and clinical research, along with tens of thousands of clinical consultations, he is exceptionally well-qualified to bring you a unique blending of the most up-to-date information and the best and still most effective natural therapies developed by preceding generations.

Who can I contact if I am having difficulty finding a product mentioned in Nutrition & Healing? 

Health Works is one of South Africa’s largest suppliers of natural supplements and herbal preparations. Contact Kim or Tandy on (011) 325 5169.

Can I just buy the book “Dr Wright’s 82 Secrets for Treating the Incurable” without subscribing, if not then why?

No, the book is part of the subscription service. 

How do I get hold of Dr Wright?

You can send an email to Antoinette@fsp.co.za – but please note we cannot offer personal medical advice but Dr Wright does address reader queries in Nutrition & Healing and Health Bytes. So you can send your queries in to Antoinette@fsp.co.za 

Health Free E-letter Services

What’s Health Bytes?

Health Bytes is a free e-Letter, focusing on natural and safe alternatives to prescription drugs as well as the latest breakthrough in medical science. Health Bytes provides useful and actionable up-to-date news and information on the latest health advancements, developments and research findings as they happen… Completely free of charge.

Who writes for the Health Bytes?

Antoinette Pombo is the Managing Editor of Health Bytes and our Nutrition and Healing publication. Tapping into her expert connections, Antoinette is able to bring startling health discoveries to your inbox every week. Antoinette is dedicated to helping you keep yourself and your family healthy by the safest and most effective means possible.

How do I sign up for Health Bytes?

All you have to do to sign up to this revolutionary free service is click on the link below, fill in your details and …you are successfully signed up to Health Bytes.

Why should I sign up to Health Bytes?

You have nothing to lose! If you are ready to take the next step in your journey to a healthier you, then it is time for you to sign up to Health Bytes. Break into a world of extraordinary health remedies and breakthroughs today! Signing up to Health Bytes will not only open the door to a world the alternative world of medicine but will also leave you feeling, and looking, younger!



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Linda Weech
Vanessa Jackson (BSc Anat&Phys, AEA, NLP)
Karin Iten, FSP Nutritionals, BA (Hons)
Nicqui Grant
Annabel Koffman

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